About Us
About Us
We aim to provide a high quality facility management service, so we firmly believe that what matters to us is not what Al Mahmal puts into our services, but what our clients get out of them.
For the loader, service excellence includes:
- Conducting a needs analysis for each project
- Ensure that our staff are qualified, trained and equipped to provide solutions for needs analysis and are fully aware of SLA/KPI requirements.
- Ensuring that our policies, procedures and associated SOPs are fit for purpose for each individual project.
- Keep these procedures simple and review their use and compliance.
- Support and share “best practices” not only across our projects but across our business.
- Continuously review and improve our services.
- Maintaining consistently high standards of service delivery as our reputation depends on it.
- Conduct customer service and customer satisfaction surveys to get direct feedback from customers.
Facilities Management
As a client of Al Muhallim, we guarantee that you will receive a highly professional, customer-focused approach that is tailored to meet your facilities management needs. Our goal is to create the perfect environment for you.
For the loader, facility management operations include:
FM Post Construction Transition Management from Building Handover
- Staff Induction, Training and Awareness
- Provide help desk and CAFM system
- Planned and reactive maintenance activities
- Management and supervision of specialized service providers
- Security, cleaning and waste management services
- Customer/Tenant/Resident Satisfaction Surveys
- Site Operations, Policies and Procedures
- Health, Safety and Environmental Compliance
- Asset Condition Surveys
- Statistical recording and reporting of facility management operations
- Project audit to complete customer care/satisfaction surveysProject audit to complete customer care/satisfaction surveys
- Formulating FM strategies
- ICT Systems Review and Integration
- Design development
- Construction Phase Reviews
Assignment Management
Preparing for FM Asset Management Organizations that have adopted a systematic and optimized approach to asset management experience consistent and significant improvements in cost and performance.
For the loader, asset management includes:
- Track Warranty
- Effective Project Management Planning
- Maximize resources
- Management by CAFM
- Repair history analysis
Active professional solutions for history analysis for:
- Reduce downtime
- Increase efficiency
- Improving asset life
- Effective Project Management Planning
Energy management
There’s more to your building’s performance than you might think, whether it’s occupant or tenant satisfaction, return on investment value or cost-effective construction operations. Building owners and managers across the Kingdom are now systematically turning to specialist companies to provide more efficient building systems, more consistent occupant comfort, more productive employees and guaranteed energy savings.
In pursuit of these goals, energy management in the bearing includes:
- Building Management System Reviews
- Installation of energy saving equipment
- Utility Meter, Alarm and Emission Management
- Track consumption and analyze utility data
- Reporting, analysis and forecasting of energy demand
- Analysis of utility rate structures and utility bills
- Energy demand analysis and forecasting
FM Consulting
Our goal is to provide a comprehensive package of facilities management consulting services that seek to optimize the design, management and operation of the facility to deliver the best possible value throughout the life of the project.
FM Consulting includes:
- Formulating financial management strategies for the project
- ICT Systems Review and Integration
- Design and development review
- Construction Phase Reviews
- Assignment and Delivery Management
- Preparing for FM operations
